Sun Life Grepa has now grown its affiliated partner hospitals and clinics to more than 1,300 across the country covering far-flung and rural areas to provide ease of access to serve the needs of clients. The company is expected to continue growing its current base of healthcare provider partners even further in the coming year to better service its clients.
Apart from its growing list of affiliated medical providers, Sun Life Grepa also intends to make its products and services more accessible in the digital landscape. With the launch of Sun Life Grepa Healthcare TeleConsult, Group Medical members may now consult with doctors in the comfort of their own homes. Sun Life Grepa also enhanced its online servicing (via Facebook Messenger and Facebook FAQ tab) to include semi-automated requests for LOA (Letter of Authorization) Issuance and Teleconsult. From its launch in 2022, it has served and addressed almost 2,000 customer inquiries and concerns online.
In addition to the Sun Life Grepa Healthcare TeleConsult, the company fortified its digital assets in 2022 and is set to implement enhancements to better serve the clients through the comprehensive Medical Provider Locator. It aims to provide real-time information on the HIP (Health Insurance Partner) partner hospitals, clinics and doctors nearest the Group Medical members.